Feedback received through support cases and community forum discussions indicates that several issues related to the new avatar creation system have resulted in many participants finding it difficult to create their desired avatar appearance.
MindArk wishes to do everything possible to assist participants in achieving their desired avatar look. As such, it has been decided to temporarily allow participants to go through the avatar creation process as many times as they wish. This offer will be enabled when the mini-patch is deployed early next week, and will allow participants to use the avatar creation interface an unlimited number of times for a period of approximately one week.
Below is a list of currently known avatar system issues. Please do not submit support cases on these issues, as they have already been identified and will be addressed in the VU patch next week. For other issues not listed here, please make an effort to include as much description and information as possible when submitting support cases, so that the support and development teams can better prioritize issues and implement fixes.
Known Issues
We appreciate your patience and understanding while we work on resolving these issues in the coming days.