What is the Gold Card Security System?

The Entropia Universe Gold Card System offers an access system equal to high-security online banks. The participant uses a smart card based membership-card and a portable stand-alone reader, which will generate One Time Passwords as a complement to todays static password. The system adds an ultra-secure layer to the already high security of the Entropia Universe.
The Gold Card also protects your Entropia Universe account in the event of a virus infection or password sniffer software existing in your computer.

Where can I buy the Gold Card?

You can acquire the virtual Gold Card from the Entropia Universe Trade Terminal: Real World Item section. It is only 200 PED, including world-wide shipping! As soon as we have received your order, the real smart card and reader will be sent to your address as stated in the account section.

Why does the Gold Card system not guarantee the safety of the Entropia Universe Support Section?

With the Gold Card System we offer a security system which protects your Entropia Universe account. However, it is not (and it was never intended to be) a protection against general attacks on your computer. It is your own responsibility to protect your computer. Even if someone manages to get hold of your account information, this information will not help him/her further once you have an activated Gold Card.

What does Error 72 mean?

The Error 72 appears when the reader cannot read the card properly. This may be due to several reasons. Please try to gently clean the card (as you would clean a credit card). If you still receive the same message, it could be that the battery has run low or that the reader is simply broken. For advice how to proceed, please contact the Entropia Universe Support Dept.

When the Card Reader reports an error or doesn't display a security code:

This can be caused by passivity in the battery. Passivity is found in all Li batteries and is caused by the chemistry within the battery. If the Card Reader unit is not used for a while, an inner resistance is built up within the battery. This resistance is reduced when power is again drawn from the battery, that is to say when the Gold Card is inserted into the Card Reader.

It is necessary to insert the Gold Card into the Card Reader 3 to 4 times before enough power has been drawn from the battery for the Card Reader to begin working satisfactorily again.

I do not wish to use the Gold Card System anymore. Please remove it.

Since the Gold Card System is meant to offer you the highest security possible, we cannot remove your Gold Card unless you send us a copy of your passport or other internationally aknowledged identification document to verify yourself as the true holder of the Entropia Universe account. Such documents should be sent by regular mail or fax to:

MindArk PE AB
Customer Service Department
Jarntorget 8
SE 413 04 Gothenburg
SWEDEN

FAX: 46-31-136016

What happens if I lose my Gold Card?

If you lose your Gold Card, we will de-activate your Gold Card (see above) to enable you to buy a new card. Please note that the Gold Card should be seen as a valuable item so it is your responsibility to treat it accordingly.

What happens if I lose my Gold Card reader?

If you lose your Gold Card reader, we will need to de-activate your Gold Card to enable you to buy a new reader. Since the Gold Card System is meant to offer you the highest security possible, we cannot remove your Gold Card unless you send us a copy of your passport or other internationally acknowledged identification document to verify yourself as the true holder of the Entropia Universe account. Such documents should be sent by regular mail or fax to:

MindArk PE AB
Customer Service Department
Jarntorget 8
SE 413 04 Gothenburg
Sweden

FAX: +46 31 136016

I have ordered a Gold Card, but forgot to update my adress in the account section. Will I still receive the Gold Card?

Since it is your responsibility to ensure that your account information is correct and up-to-date before you apply for a Gold Card Membership, the Entropia Universe Support cannot help you further. If the parcel is returned to sender, we will de-register the Gold Card from your account. After you have updated your account information, you will need to buy a new Gold Card.

I have generated too many passwords with my Gold Card and now I am unable to login.

You only have three attempts before the Gold Card becomes unsynchronized with the verification system. You will then need to resynchronize the Card. By following the normal login process, a Synchronize Security Code window will request two consecutive Security Codes in order to resynchronize with the verification system.

If you fail to synchronize your Gold Card, please generate two consecutive passwords with your Gold Card and add these passwords in a Support Case sent to the Entropia Support Dept. Please do NOT generate any further passwords until the Entropia Support Dept. has synchronized your Gold Card.

Who guarantees the safety of my Entropia Universe Account?

As the holder of the Entropia Universe account, you are responsible for all activities connected to this account. Upon completing the registration process, you will receive a login and password which constitute your account. Your account is uniquely associated with your participation. All of your access to the system will be through this account. To avoid misuse of your account, it is vital that you keep the account information to yourself.
Never reveal your password or login to anyone and please note that MindArk PE AB will Never ask you for such information!
Should you receive an Email, which asks you to reveal your account information, please ignore it as it most certainly is a scam attempt.
Many people claim that they have the ultimate program for guaranteed fortune in mining, promising great rewards while hunting and similar over-the-top stories. Many such programs infect your computer with viruses, 'Trojan horses', or key loggers (a program that records your key strokes and thereby collects your login and password). Such programs could be very hard to detect since they are often contained within files that are attached to other files, which you download.
It is recommended to change your password from time to time (see below). Further protection can also be achieved by installing a firewall and by regularly scanning the computer for viruses and other suspicious programs. Avoid the use of third party programs. Should you still feel insecure, maybe you should consider buying a Gold Card.